TERMS & CONDITIONS
TERMS AND CONDITIONS
DRASLARIC'S TERMS & CONDITIONS Last updated: 16th June 2021 These terms and conditions (together with the information and policies contained in the "TERMS AND CONDITIONS" pages on the website and any other documents referred in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our website https://www.draslaric.com, any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website” being a reference to any one of them). Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions. In order to use the Services you must be over 18 years of age.
UNDERSTANDING THESE TERMS AND CONDITIONS
UNDERSTANDING THESE TERMS AND CONDITIONS
When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks). When we refer to "we", "us" or "our", we mean Draslaric Group. Where we refer to "you" or "your" we mean you, the person using the Services. We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of the Services, or between you and the Partners relating to the sale of the products, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time).
ABOUT US
We are Draslaric Group, and we operate the Website. We are a company registered in Singapore and our registered office is at 70 Shenton Way, #21-06, Singapore 079118. Our registered company number or UEN is 53403947B.
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LOGISTIC SERVICES
Please note that the delivery logistics service is being provided by us to you and as such you are entering into a contract for delivery services provided by us. We may make a charge for these services which will be shown at checkout and prior to your purchase of the products. Your contract with us is concluded once the products have been delivered to you by the courier or have been collected by you from a Partner.
OUR LIABILITY
Our liability to you in relation to the Services, if in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services. We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability which cannot be limited by law.
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IMAGES
The products we attempt to be as accurate as possible in the description of the products displayed on the Website. Please contact our Customer Service Officers if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colors accurately, we cannot guarantee that your computer's display of the images accurately reflects the true color of the products.
PRODUCTS
We do not offer flawed items or products of low quality for sale on the Website. If an item you have ordered is not as described, is flawed or of a low quality, you can return it to us. Once the item is received, you will receive a full replacement or repair of the defective product, or alternatively a discount, for the item where possible, agreed on a case by case basis by us. We will refund you any applicable delivery charges and any reasonable costs you incur in returning the products (we will advise you whether the products will be collected from you or whether you need to arrange for them to be returned). Please see RETURNS POLICY below for details of how to arrange a return. As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights. The products sold are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or re-sale purposes. You further agree that you will not export, re-export, or otherwise transfer the products to countries or territories that are the target of comprehensive embargoes or sanctions or to parties identified on the UN Act and Regulations. We have any liability to you for any loss of profit, loss of business, interruption of business, or loss of business opportunity.
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SERVICES
We offer top-notch and professional metaphysical services. However, due to the intangibility of metaphysics, we are not liable for the outcome of the services therefore, no refunds are allowed once the session was conducted. In return, we provide limited follow-up session(s) for free, depending on case, please contact our Customer Service Officers if you are not satisfied with our services and sessions with you. If you wish to change a schedule date on the service, please notify us at least four (4) working days if performed on-site, and at least two (2) working days if performed in store or online, before the scheduled date. If the services are performed on-site, you are to ensure that the site is neat and safe for the services as we are not liable and responsible for any damaged items during the conduct of the services. If loss of items are involved, we will report it to the relevant authorities, such as the Police Force, immediately.
ORDERS, PRICES AND PAYMENT
By completing the check-out process and placing an order by clicking the "PAY NOW" button on the checkout page, you are offering to purchase the products or engage the services from us. Your order for the products and services is subject to these Terms and Conditions which are incorporated into the contract between you and us. All orders are subject to availability and confirmation of the order price, which is determined by us. After entering into the contract for the products, We will be under a legal duty to supply you with goods or services that are in conformity with the contract. Legal title to the product purchased will pass to you upon your payment being accepted. Risk in the product and services will remain with us until it is delivered to you at the address specified when you placed your order. To order products and services, you must be over 18 years of age and possess a valid credit or debit card (please see section (c) below for details of acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order. The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, the correct services, quantities, size, colour, etc.). (a) When you place an order, you will receive an email confirming receipt of your order. This email constitute acceptance of your order by us. The contract between you and us in relation to the products is formed. The confirmation email will include a description of the products and services purchased in the order and certain other information about your rights to cancel the contract between you and us (please see below for further information on your rights to cancel the contract). Only those products and services listed in the dispatch confirmation email are included in the contract between you and us. (b) If we discover an error in the price of any products and services that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible. If you are viewing the Website from Singapore, the product and services prices advertised on the Website located within Singapore might be inclusive of GST in the future. Delivery costs are included in the prices and may be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. Please see the "Shipping & Delivery" section for further details. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the "Total Cost" amount shown on the order summary page). Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items outside of your territory, you may need to pay import duties upon receipt of the products. We will notify you during the checkout process if import duties are included or you may have to pay them upon receipt of the products. If they are not included, we have no control over these charges and we cannot advise on their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information and a “landed cost estimate” before placing your order. We does not collect use tax for international purchases. For states imposing sales or use tax, your purchase may be subject to use tax unless it is specifically exempt from taxation. Many states require customers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. For more details, please contact your respective taxing authorities. Please note that if you return an item, the taxes and import duties will be refunded to you if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming duty directly from your local customs office. (c) Please see the "Payments" section for details of our available payment methods. When you submit your order, we carry out a standard pre-authorization check on your payment card conducted by our Partner, and products will not be dispatched until the details you have provided are verified. For information on when your payment will be debited from your account please see the "Payment" section. Once we have verified your payment details and we had accepted and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue. We reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorization for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).
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RETURNS POLICY
Please see our "Returns Policy" for information on returns, exchanges and our Free Returns service. For further information on cancelling your order under the CPFTA, please see below. Please note that in certain cases we choose to purchase the product from you. You agree that legal title to such product will automatically pass to us upon choosing to purchase such product from you. Please also note that all services are not included in our "Returns Policy" and refunds are not allowed due to the intangibility of metaphysics. Cancelling/Returns under the Consumer Protection (Fair Trading) Act, depending on where you live, you have a legal right to cancel/return your order under the Consumer Protection (Fair Trading) Act (Chapter 52A) ("CPFTA") or equivalent consumer legislation in the Singapore. This means that, during a certain cancellation/returning period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify us of your decision to cancel the order. Once the products are returned to the us, you will receive a full refund/exchange; however you will be liable to arrange and cover the full cost of returning the order to us. Except in relation to certain types of products as set out in the Returns Policy, you may request for cancellation/returns at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period"). To cancel/return an order, you must clearly inform us, preferably: • By telephone on (+65) 6994 5417, providing us your name, address and order reference; or • By sending us a mail at contact@draslaric.com, providing us your name, address and order reference. If you return an order (or part of an order) during the cooling off period, you must return the product(s) within 7 days after the day on which you notify us of the cancellation/returns, and ensure the item(s) comply with the conditions of our Returns Policy. If you return an order to us within the 14-day cooling-off period, we will process the refund/exchange due to you as soon as possible. In any case your refund will be completed within 14 days after the day on which we received your return. Exchanges will be out for delivery the next working day after we received your return.
OUR WEBSITE
This section sets out the rules that apply to your use of the Website (whether or not you use it to order products and services or just to browse). By using the Website, you agree to these rules. If you do not agree to these rules, you are not permitted to use the Website and you should leave it immediately. (a) Access to the Website. The Website is made available free of charge and you are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions, and that they comply with them. Access to the Website is permitted on a temporary basis and it does not include any commercial use of the Website or its contents. You must not reproduce, copy and/or exploit the Website for any commercial purposes without our prior written consent. We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period. When you visit the Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that same communications be in writing. (b) Your conduct. You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only. You must not use the Website for any of the following: In any way that breaches any applicable local, national or international law or regulation. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. To send, use or reuse any material that is: (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, trademark, confidence, privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam". To cause harm, annoyance, inconvenience or needless anxiety to any person. Breaching these provisions would constitute a criminal offence under the Computer Misuse Act (Chapter 50A). We, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you breach any of the Terms and Conditions, you will indemnify us in full against all costs, expenses, liabilities, damages and losses (excluding any indirect, incidental or consequential loss), including any interest, fines and legal or other professional fees and expenses awarded against or incurred or paid by us and/or any member of our group as a result of or in connection with your breach.
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PRIVACY POLICY
We only use your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.
INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved. You must not systematically extract and/or re-utilize parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.
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ETHICAL SOURCING POLICY
As a reputable and trusted business committed to offering its customers high-quality products, we recognize our obligation to ensure that we are operating ethically. We expect all suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All our suppliers are expected to comply with their national employment laws and regulations with particular regard to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay and terms of employment. We look to our suppliers to instill these principles when dealing with their own base. Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of the products. However, as we continue to grow, we recognize the importance of being proactive and doing everything within our power to support the rights of those involved in the manufacture of the products. In order to address the changing needs of our customers, we will not list products made from fur and endangered species on our Website. There will not be any products made from fur or endangered species available on the Website. Fur products are defined as products made entirely from furs or made with fur trims. We also require all exotic skin products listed to have CITES certification and will not allow the listing of exotic skin unless permitted according to CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) and IUCN (International Union for Conservation of Nature).
DRASLARIC INVITATION-ONLY SALES / EVENTS
Invited customers will receive emails that they had registered with us regarding such event(s). As this is an exclusive event just for you, details must not be shared or advertised in any way, including, but not limited to, on any website, blog, social media account, messaging application, email, word of mouth, etc. We reserves all its rights (including where it is known or suspected you have passed these details on), which may involve suspending your account and/or voiding your transactions for the duration of Sale. We reserves the right to withdraw this offer at any time without notice.
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OTHER IMPORTANT INFORMATION
Severability - Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect. Waiver - If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by our Chief Executive Officer), and that will not mean that we will automatically waive any later breach by you. Entire agreement - These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us. Events outside of our control - We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control. An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargoes, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks. If such an event takes place and it affects the performance of our obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our and the Partners’ obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over. Complaints - We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please see our Contact page for details of how to get in touch with us.
GOVERNING LAW AND JURISDICTION
Anything related to your order, use of the Websites or these Terms and Conditions are governed by Singapore's law. The courts of Singapore shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.
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PROMOTIONS
The following terms and conditions is specific and only applies to all promotions organised by Draslaric. These terms and conditions does not applies to any external organisations or agencies even if our products are involved. (a) Specific terms and conditions may apply to each respective promotion, in addition to the general terms and conditions. (b) All promotions are only valid in isolation, not in conjunction with any other promotions, discounts, or vouchers. In the event where there are two or more ongoing promotions, the customer is only entitled to one promotion, discount, or voucher, whichever he/she deems most appropriate. (c) All Draslaric discount codes and vouchers are NOT transferable, refundable, and exchangeable. Draslaric reserves the rights, at its sole discretion, to cancel the codes and vouchers in an event of breach. (d) All of Draslaric discount codes and vouchers are limited in duration depending on the promotion. (e) Purchase with purchase, including services, promotions are only valid for one time. (f) Draslaric reserves the rights, at its sole discretion, to cancel any orders pertaining to promotions, in an event of foul play or glitch in system. (g) To the maximum extend permitted by applicable law, Draslaric reserves the right, at its sole discretion to amend, withdraw or revise these terms and conditions and the gifts at any time without prior notice and in such event, Draslaric shall not have any liability whatsoever.